To provide our customers with a better shopping experience we offer a 30-day Refund and Returns Policy. When we receive your returned item, we will carefully inspect the product for damage. No refund will be given for damage to the product.
Conditions for Returns or Refunds
The application must be made within 30 days of receiving the goods; please send an email to service@artisanfitclothes.com to apply for a return or refund;
Products must be intact. If the product is damaged due to the consumer’s reasons, it is not allowed to return;
The original packaging of the returned product must be intact;
When requesting a return, please provide the order number and attach a photo of the clothes received;
Special case: If you find the clothes are broken or damaged when you receive them, please send us the unboxing video, product pictures, and proof of purchase (order screenshot, order number or product receipt, etc.), and we will reply to your refund request or resend the complete item, and we will cover the shipping cost.
Return Process
Contact Customer Service: Reach out to our customer service team to initiate a return. Provide your order number and the reason for the return.
Return Authorization: You will receive a Return Authorization Number (RAN) and instructions on how to send back the item.
Packaging and Shipping: Repackage the item securely and include all documentation.
Notes: If you received a defective or incorrect item, we offer exchanges. Please follow the return process to request an exchange.
If you would like a different item, please return the original item and place a new order.
Can I cancel my order?
Within 30 minutes after you place an order for the goods. You can cancel your order; if the order is more than 30 minutes, you will not be able to cancel the order of the goods.
After you cancel your order, we will process your request to cancel the order within 12 working hours; yours and the refund of the order will be returned to your payment account.
When will the refund arrive?
If you have returned a product, we will refund you after checking and confirming that it is correct; the refund is usually 1-2 business days back to your payment account, depending on the payment method you used when placing the order. If the refund is not received after the deadline, please mail to service@artisanfitclothes.com. Shipping charges are non-refundable.
Return Address
Address: 10231 E Colfax Ave, Aurora, CO 80010.
Please note that returns without RMA (Return Authorization) numbers are unacceptable. No return without prior communication will be accepted. Refunds will be made through the same payment method used when purchasing, and we will not charge any replenishment fee.